About

About

Bio

A proven track record as a Client Partner, Consulting Manager, Project Manager, Sr. Consultant and Supervisor. A strong leader, with exceptional communication, interpersonal and presentation skills, along with a demonstrated customer focus. Extensive experience in resource planning, full cycle software implementations, Management and Consulting, working in Professional Services. Traveled extensively around the country, to manage multi-million dollar projects, for a portfolio of clients with an excellent success rate of accomplishments. Most successful in fast-paced, challenging, empowering organizations.
Printable Resume

Expertise

  • Account Management
  • Supply Chain Management
  • Project Management
  • Manage Project Delivery
  • Manage Project Risks
  • Manage Target Revenues
  • Forecasting
  • Resource Planning
  • Customer Relationship Management

PROGRAMMING SKILLS

Adobe Photoshop
80%
Adobe Illustrator
50%
HTML and CSS
60%
WordPress
90%

DESIGNING SKILLS

Experiences

Client Partner (Engagement Manager)

JDA Software, (formally: Red Prairie, Escalate Retail, Ecometry and Smith Gardner)

2013
-
2015

Provided account management, leadership, guidance and support to key clients related to software applications primarily in the retail sector.

Responsible for the delivery of all contracts executed between JDA and clients in my portfolio.

Maintained strategic relationship with portfolio of Retail Softlines customers including C21 Stores, L Brands, DSW and Eddie Bauer.

Forecasted and delivered over $3M in revenue in 2015, for Professional Services portfolio of 20 clients and 6-8 simultaneously-managed projects.

Aligned deliverables with Customer expectations/constraints.

Managed delivery risks

Assisted in planning phases of projects

Served as the senior escalation point for project delivery to assigned customers

Managed project risks for assigned accounts

Managed delivery of services engagements including interactions with client project team and client executives

Acted as a key liaison with assigned customers on project implementation costs, modifications, general status communication and escalated issues

Ensured projects delivered the value/ROI expected of the engagement, including quality, budget, and timelines

Developed trusted advisor status with customers that transcends tactical project delivery details

Worked closely with Sales teams, both in a pre-sales and direct sales role to close $1.3M in revenue in Q4 2015.

Assisted in developing, negotiating and delivery of Statement of Work(s) scope/ business terms

Worked with Sales and Solutions Consultants in the specific Vertical to validate in and out of scope requirements.

Consulting Manager

RedPrairie, Inc.

2006
-
2013

Promoted to Manager from Project Manager

Managed team of 8 technical and functional consultants

Provided account management to more than sixty customer accounts.

Project Manager

Escalate Retail, Inc.

2001
-
2006

Project managed clients from requirements stage through implementation

Prepared and maintained status reports and project plans

Served as the focal Liaison between the various departments providing feedback on required reports and providing the most up-to-date technical information available to installers

Implemented new processes that result in a more productive and efficient installation.

Managed customer relations

Installer/Sr. Consultant/Supervisor

Smith Gardner, Inc.

1997
-
2001

Assisted in the development, implementation, and documentation of policies and procedures to insure an expeditious installation process

Facilitated the installation process by traveling to client sites to serve as a consultant in developing solutions to software problems and train users on the system.

Managed all facets of supervising Installers including; interviewing/hiring, monitoring development of new installers, annual reviews, scheduling on-sites and additional training, authorize expense/billing reports, provide 24 x 7 support to all installers while at customer site

 

Previous experience includes:

Rexall Sundown, Inc., Information Resource Analyst

Aye Mikie Too, Inc., General Partner / Manager

Data Conversion Laboratory, Inc., Operations Supervisor

Education


-

Associated of Applied Science

Bayside, NY

Queensborough Community College

CONTACT

Contact Info

  • Deerfield Beach, FL
  • rcutolojr@aol.com